| We strive hard to keep shipping costs minimum.
Unlike a few other companies, we do not make profit out of shipping
costs.
Our shipping rates are as follows:
Order Amount Shipping Cost
$0.00-$24.99 $5.95
$25.00-$49.99 $6.95
$50.00-$74.99 $7.95
$75.00-$99.99 $8.95
$100 and Over FREE shipping**
Orders will be shipped within 1-3 days of receipt. You may
request a priority service such as overnight or 2 day delivery
and pay the extra shipping charges. Super Saver Ground Shipping
applies to shipping addresses within the Continental United
States only.
**United States Only. Please note that additional shipping
charges may apply when ordering heavy or oversized items.
If additional shipping charges are required, we will e-mail
you for approval prior to shipping.
All orders will be shipped using standard UPS ground service,
Priority Mail or First Class Mail. Our standard method of
shipping is UPS Ground Delivery (within the continental US)
from our distribution center located in Bellingham, WA.
PO Box or APO/FPO
Shipments to PO Boxes or APO/FPO addresses will be shipped
via US Postal Service Priority Mail. UPS does not ship to
PO Boxes or APO/FPO addresses.
Alaska, Hawaii, and International
Additional charges may apply if you're having your order sent
to Alaska, Hawaii, or internationally.
Packaging
We believe in preserving the Earth’s resources, so we
reduce, reuse and recycle whenever we can. Our packaging may
not win any beauty contests, but we'll always ship your order
in appropriate packaging to help ensure it arrives in good
shape!
Return Policy
Our products are guaranteed 100% forever. Period. Returns
are usually unnecessary. If there is ever a problem simply
call or email to let us know how you’d like us to handle
it (immediately credit your charge card, replace the item
on a future order, or store credit). Or you can wait and let
us know about it on any future order and we’ll gladly
replace any item or issue a refund at that time.
We try our best to fill your orders correctly, however we
can make a mistake and send you an item you did not order.
In this case, return it and we will credit your card for the
full value of the item PLUS outbound shipping AND return shipping.
Wrongly shipped items MUST be returned in their original package
with all documentation in order for proper credit.
If you are disappointed with your purchase for any reason
within 30 days of purchase, we will take it back, but YOU
will have to pay for return shipping for proper credit. Any
non-perishable item may be returned unused for any reason
within 30 days as long as it’s in its original packaging;
simply enclose a note with it to let us know how you’d
like your credit to be issued (immediately to your charge
card, store credit, or exchange).
If the product is defective, return it to us along with the
original packaging and documentation for full credit, including
return shipping.
Credit for items damaged in shipping must be claimed with
the carrier. We will assist you, if possible, to rectify the
situation.
If you have questions about UPS or USPS shipping regulations,
costs, or schedules, please contact them directly or use these
links:
UPS (United
Parcel Service)
1-800-PICK-UPS (1-800-742-5877)
USPS (United
States Postal Service)
1-800-ASK-USPS (1-800-275-8777)
Sales Tax
Sales tax is only charged on items delivered within Washington
State.
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